Divisions, multiple offices, and two layers between leadership and the work. Customer promises, project handoffs, and open commitments live in email, meetings, and chat. GroundTruth reads that record and briefs you every Monday on what still needs an owner. Cited or silent.
The Friday cutoff changed in a leadership chat. The West division was not in it. Their training still runs the old rule.
SOURCE · leadership chat Mar 6, 4:22 p.m. · West division absent from the last three cutoff mailsdelivery and account follow-through across every division and office
your tenant, your keys, your record. We never hold your data
no source pointer, no claim. That is the reason to believe.
HQ decided. One office got the thread, another did not. Coverage is a fact of who was on the mail, not a survey after the fact.
Reply time against your own baseline, not a peer scoreboard. The stall between divisions shows up before anyone names it.
The same handoff pain in nine threads across two departments. It stopped climbing the ladder long before it stopped costing money.
The official plan did not move. You get the decision from mail, meetings, and chat with a source, or silence.
At this size, someone consequential is always leaving. Open customer and project threads become a handover list, not a hope.
Reply gaps stretch. Escalations rise a level. Flagged with the thread trail before the QBR surprise.
Internal or customer, recurring without an owner or a fix, tracked by count and status across every department so "we handled that" has to survive the record.
Weekly notes go only to the person and are deleted after delivery. No manager view, no review input, no admin override. Leadership sees anonymous aggregates only. At your size, that guarantee is what makes coaching adoptable.
Now Monday closes open gaps across divisions before the QBR surfaces them.
The Friday cutoff changed in a leadership chat. The West division was not in it. Their training still runs the old rule.
SOURCE · leadership chat Mar 6, 4:22 p.m. · West division absent from the last three cutoff mailsFourteen open threads and three commitments still resolve only through a director whose last day is March 27.
SOURCE · thread ownership map Mar 7 · resignation mail Feb 28A key account's invoicing ask is four months old with no owner. Reply gap moved from 1.1 days to 3.6 days.
SOURCE · 12 threads, Feb 2 to Mar 8 · ask raised Dec 9, recurred Jan, Feb, MarNames and digest items are invented samples so you can see the shape of the report. Not a client result.
GroundTruth deploys in your own Azure tenant, wired read-only into email, meeting transcripts, and chat. Nothing changes about how mail flows. HR, legal, and compensation mail are excluded at the source and never read. You bring your own LLM API keys, so model usage bills directly from your provider at their rates; we never mark up a token. Updates ship push or pull, on your change window, tested in rings before they reach you.
Microsoft 365, Google Workspace, or mixed. Email, meeting transcripts, and chat. Read-only.
Your tenant, your keys, your record. We never hold your data.
Left-out offices, stalled cross-department handoffs, recurring service misses, aging accounts, departing context. Cited or silent on every claim.
A CEO note every Monday, division notes for the people who run them, recaps to meeting organizers. A human still sends every outbound.
Meeting organizers get a recap minutes after the call ends: highlights, minutes, an action table with assigner, assignee, and due date, and a conflict check so the room can reset. Actions that never find an owner surface in Monday's digest. Optional meeting notes stay tied to that meeting only, which everyone in the room already witnessed.
You pay for who GroundTruth reads, not for headcount. You set the ingestion scope at setup. The invoice follows that list.
Microsoft 365, Google Workspace, or mixed. Legacy mail or transcript systems add wiring.
Delegated push updates are standard. IT-coordinated pull in your change window adds coordination.
Which sources we wire at setup, and how many systems sit behind them.
Charged only for people whose mail and chat GroundTruth may read. Scope is your call, in writing, at setup.
The digest lands on the owner's desk whether scope is 10 people or 100. The floor reflects that.
Optional. Weekly note to the person only, deleted on the server. No manager view. Pausable anytime.
A 40-person scope at a 300-person company bills like a 40-person company. Expanding a division into scope is a conversation, not a renegotiation.
For comparison: a chief of staff runs $120,000+ a year and still is not in every customer or project thread.
You decide who sits in ingestion scope, and that list is the invoice. Expanding coverage to another department or office is a scope conversation, not a renegotiation. HR, legal, and compensation mail stay excluded at the source regardless of scope. GroundTruth deploys in your environment, on your Azure tenant; we never hold your data and your record stays yours. You bring your own LLM API keys: model usage bills directly from your provider to you, at their rates. We never mark up a token.