Past a few dozen people, excellence breaks in the handoffs: departments, a second office, desks that each hold part of the customer or the job. Commitments, delays, and open asks live in email, meetings, and chat. GroundTruth reads that record so Monday closes gaps instead of discovering them late. Cited or silent.
Friday cutoff changed in a leadership chat. West Office was not in it. Training still runs the old rule.
SOURCE · leadership chat Mar 6, 4:22 p.m. · West Office absent from the last three cutoff mailswhere delivery and account follow-through actually live
we deploy to you, so we never hold your data
no source pointer, no claim. That is the reason to believe.
How long Finance waits on Operations, against your own baseline. Not a peer scoreboard. The stall is now a pattern you can act on.
HQ trained. The other office never got the thread. Coverage is a fact of who was on the mail, not a survey after the fact.
The same handoff pain in nine threads. Escalation stopped. The miss did not. Recurring themes, each pointed back to a source.
Finance thinks Operations has it. Operations thinks Finance does. Promises between departments, with an owner or a flag.
The official plan did not move. You get the decision from mail, meetings, and chat with a source, or silence.
Customer and project threads that still resolve only through someone leaving. The work stays on a list, not walking out with the inbox.
Reply gaps stretch. The word "still" shows up. Flagged with the thread trail before the renewal call gets awkward.
Internal or customer, recurring without an owner or a fix. Tracked by count and status so "we handled that" has to survive the record.
Now Monday briefs you on stalled handoffs and aging accounts before the customer does.
The Q3 lock was promised in last Tuesday's standup. Six days later, no owner and no file.
SOURCE · standup transcript Mar 3 · Priya Shah follow-up mail Mar 3, 9:14 a.m.Friday cutoff changed in a leadership chat. West Office was not in it. Training still runs the old rule.
SOURCE · leadership chat Mar 6, 4:22 p.m. · West Office absent from the last three cutoff mailsThree teams described the same handoff stall this month. Delivery is waiting on the other desk.
SOURCE · nine threads, Feb 10 to Mar 7 · theme: "waiting on the other desk"A key account's invoicing ask is four months old with no owner. Reply gap moved from 1.1 days to 3.6 days.
SOURCE · 12 threads, Feb 2 to Mar 8 · ask raised Dec 9, recurred Jan, Feb, MarNames and digest items are invented samples so you can see the shape of the report. Not a client result.
Microsoft 365, Google Workspace, or mixed. Email, meeting transcripts, and chat. Read-only. Mail keeps flowing as it does today.
It stands up in your environment. We never hold your data. Department mail stays yours.
Reply-time stalls, left-out offices, aging customer asks, recurring service misses, departing leads. Cited or silent on every claim.
An owner note plus team notes for the people who run the desks. A human still sends every outbound.
Meeting organizers get a recap minutes after the call ends: highlights, minutes, and an action table with assigner, assignee, and due date, drawn from the transcript. A conflict check flags heated moments so the room can reset. Actions that never find an owner surface in Monday's digest. Optional meeting notes stay tied to that meeting only, which everyone in the room already witnessed.
The useful default at this size is the team, the department, the job, the change, or the office. Individual-level reporting is available only where leadership approves it in writing during setup. HR, legal, and compensation mail is excluded at the source. It is never read and filtered later.
A weekly note goes only to the person, then is deleted on the server. It is not an input to reviews. Managers cannot open it. Leadership sees anonymous aggregates only. Capacity building, not a manager dashboard.
You pay for who GroundTruth reads, not for headcount. You set the ingestion scope at setup. The invoice follows that list.
Microsoft 365, Google Workspace, or mixed. Legacy mail or transcript systems add wiring.
Delegated push updates are standard. IT-coordinated pull in your change window adds coordination.
Which sources we wire at setup, and how many systems sit behind them.
Charged only for people whose mail and chat GroundTruth may read. Scope is your call, in writing, at setup.
The digest lands on the owner's desk whether scope is 10 people or 100. The floor reflects that.
Optional. Weekly note to the person only, deleted on the server. No manager view. Pausable anytime.
Start with leadership and one department; expand scope when it earns it.
For comparison: a fractional chief of staff runs $4,000 to $8,000 per month and still is not in every customer or project thread.
You decide who sits in ingestion scope, and that list is the invoice. Expanding coverage to another department or office is a scope conversation, not a renegotiation. HR, legal, and compensation mail stay excluded at the source regardless of scope. GroundTruth deploys in your environment, on your Azure tenant; we never hold your data and your record stays yours. You bring your own LLM API keys: model usage bills directly from your provider to you, at their rates. We never mark up a token.