--- title: Susco GroundTruth T2 Flier (51-100) --- Susco GroundTruth T2 Flier (51-100) SUSCO *Building systems to unleash human potential* **GROUNDTRUTH**For owners and CEOs # Which handoff stalled delivery this week? You find out after the customer does. Past a few dozen people, excellence breaks in the handoffs: departments, a second office, desks that each hold part of the customer or the job. Commitments, delays, and open asks live in email, meetings, and chat. GroundTruth reads that record so Monday closes gaps instead of discovering them late. **Sources attached, or quiet.** The client moved Friday cutoff in email. West Office was not on the thread. Field work still runs the old rule. SOURCE · client mail Mar 6, 4:22 p.m. · West Office absent from the last three cutoff mails **Email, meetings, chat** where delivery and account follow-through actually live **In your environment** we deploy to you, so we never hold your data **Sources attached, or quiet** no source pointer, no claim. That is the reason to believe. What mid-market owners stop missing **Cross-team reply time that slows delivery** How long Finance waits on Operations, against your own baseline. Not a peer scoreboard. The stall is now a pattern you can act on. **A change that never reached the delivering team** HQ trained. The other office never got the thread. Coverage is a fact of who was on the mail, not a survey after the fact. **The same service miss, still open** The same handoff pain in nine threads. Escalation stopped. The miss did not. Recurring themes, each pointed back to a source. **Two desks, both waiting** Finance thinks Operations has it. Operations thinks Finance does. Promises between departments, with an owner or a flag. **The decision that flipped in chat** The official plan did not move. You get the decision from mail, meetings, and chat with a source, or silence. **Open work tied to a departing lead** Customer and project threads that still resolve only through someone leaving. The work stays on a list, not walking out with the inbox. **A customer promise aging with no owner** Reply gaps stretch. The word "still" shows up. Flagged with the thread trail before the renewal call gets awkward. **The complaint that returns every month** Customer or vendor, recurring without an owner or a fix. Tracked by count and status so "we handled that" has to survive the record. Now Monday briefs you on stalled handoffs and aging accounts before the customer does. A Monday that protects delivery and accounts North Branch Leadership · Week of March 9 · Sources attached, or quiet · Open gaps The Q3 deliverable was promised to the client in last Tuesday's review. Six days later, no owner and no file. SOURCE · client review notes Mar 3 · Priya Shah follow-up mail to the client Mar 3, 9:14 a.m. The client moved Friday cutoff in email. West Office was not on the thread. Field work still runs the old rule. SOURCE · client mail Mar 6, 4:22 p.m. · West Office absent from the last three cutoff mails Three teams described the same handoff stall this month. Delivery is waiting on the other desk. SOURCE · nine threads, Feb 10 to Mar 7 · theme: "waiting on the other desk" A key account's invoicing ask is four months old with no owner. Reply gap moved from 1.1 days to 3.6 days. SOURCE · 12 threads, Feb 2 to Mar 8 · ask raised Dec 9, recurred Jan, Feb, Mar Names and digest items are invented samples so you can see the shape of the report. Not a client result. Page 1 of 3Susco Solutions, LLC · Harvey, LA · GroundTruth drafts. A person decides. Sources attached, or quiet. SUSCO *Building systems to unleash human potential* **GROUNDTRUTH**For owners and CEOs How the gaps close 01**Connect the stack** Microsoft 365, Google Workspace, or mixed. Email, meeting transcripts, and chat. Read-only. Mail keeps flowing as it does today. 02**Deploy in your house** It stands up in your environment. We never hold your data. Department mail stays yours. 03**Watch the delivery gaps** Reply-time stalls, left-out offices, aging customer asks, recurring service misses, departing leads. Sources attached, or quiet on every claim. 04**Send a Monday digest** An owner note plus team notes for the people who run the desks. A human still sends every outbound. Every internal meeting, minuted before lunch Meeting organizers get a recap minutes after the call ends: highlights, minutes, and an action table with assigner, assignee, and due date, drawn from the transcript. A conflict check flags heated moments so the room can reset. Actions that never find an owner surface in Monday's digest. Optional meeting notes stay tied to that meeting only, which everyone in the room already witnessed. Reporting altitude and follow-through notes **You set the reporting altitude** The useful default at this size is the team, the department, the job, the change, or the office. Individual-level reporting is available only where leadership approves it in writing during setup. HR, legal, and compensation mail is excluded at the source. It is never read and filtered later. **Optional follow-through notes stay with the owner** An optional weekly note can list open client and vendor commitments still with that owner. It is not a review input and not a manager dashboard. Decide together on the call Which sources first: email, meeting transcripts, chat.  ·  Which core stack we wire; that shapes the install scope.  ·  Who sits in ingestion scope across departments and offices.  ·  Team and department digest vs named-person view, and whether optional client and vendor follow-through notes are offered. Honest limits **Setup depends on the stack you run.** Install fees follow Microsoft 365, Google Workspace, or a mix. No price on this page. **Sources attached, or quiet.** No source pointer means no claim. Extraction is a net, not a court record. **Humans send everything.** GroundTruth drafts. A person decides what leaves the building. **This expands capacity.** People keep the work. The system finds open promises the departments already wrote down. Page 2 of 3Susco Solutions, LLC · Harvey, LA · What your company already promised. Sources attached, or quiet. SUSCO *Building systems to unleash human potential* **GROUNDTRUTH**For owners and CEOs # What it costs. Priced by who it reads. You pay for who GroundTruth reads, not for headcount. You set the ingestion scope at setup. The invoice follows that list. Install: \[scoped on the call\] scoped by complexity **Your stack**Email · meetings · chat Microsoft 365, Google Workspace, or mixed. Legacy mail or transcript systems add wiring. **Deployment model**Push or pull Delegated push updates are standard. IT-coordinated pull in your change window adds coordination. **Sources ingested**What turns on Which sources we wire at setup, and how many systems sit behind them. Recurring: per person in ingestion scope **Ingested person**\[scoped on the call\] Charged only for people whose mail and chat GroundTruth may read. Scope is your call, in writing, at setup. **Platform minimum**\[scoped on the call\] The digest lands on the owner's desk whether scope is 10 people or 100. The floor reflects that. **Follow-through notes**+\[scoped on the call\] / mo Optional. Weekly note to the person only, deleted on the server. No manager view. Pausable anytime. What a typical deal looks like ScenarioInstallMonthlyYear 1Year 2+ Leadership team + one department (25 in scope, single stack)\[scoped on the call\]\[scoped on the call\]\[scoped on the call\]\[scoped on the call\] Two offices, mixed stack (60 in scope, 20 coached)\[scoped on the call\]\[scoped on the call\]\[scoped on the call\]\[scoped on the call\] Full rollout, high complexity (100 in scope, 40 coached)\[scoped on the call\]\[scoped on the call\]\[scoped on the call\]\[scoped on the call\] Start with leadership and one department; expand scope when it earns it. For comparison: a fractional chief of staff runs \[scoped on the call\] per month and still is not in every customer or project thread. Scope is the price. Scope is the promise. You decide who sits in ingestion scope, and that list is the invoice. Expanding coverage to another department or office is a scope conversation, not a renegotiation. HR, legal, and compensation mail stay excluded at the source regardless of scope. GroundTruth deploys in your environment, on your Azure tenant; we never hold your data and your record stays yours. You bring your own LLM API keys: model usage bills directly from your provider to you, at their rates. We never mark up a token. **Book a stack and scope call.** Walk away with your install number, who GroundTruth reads first, and what your Monday digest would look like. **504-264-9343**suscosolutions.com Page 3 of 3Susco Solutions, LLC · Harvey, LA · GroundTruth drafts. A person decides.