At 40 people, you hired managers so you would not live in every thread. That works until a customer ask loses its owner, a handoff stalls between desks, or a file due Friday never appears. GroundTruth reads email, meetings, and chat for those gaps. Cited or silent.
The Q3 lock was promised in last Tuesday's standup. Six days later, no owner and no file.
SOURCE · standup transcript Mar 3 · Priya Shah follow-up mail Mar 3, 9:14 a.m.where customer and project promises actually live
we deploy to you, so we never hold your data
no source pointer, no claim. That is the reason to believe.
Someone said yes in a meeting you did not need to attend. Now you see the commitments that are still nobody's, before the customer asks again.
The official plan did not move. Two reps still quote the old number. You get the decision with the source, or nothing.
Your first real departments, and the first stalls between them. Each side thinks the other has it. You see the open loop against your own baseline.
The same customer or internal pain in nine threads. Escalation stopped. The miss did not. Count, status, and the trail back to the record.
Reply gaps stretch. The word "still" shows up. An invoicing or delivery ask sits open. At this size, one lost account is a bad year.
Internal or customer, recurring without an owner or a fix. Tracked by count and status so "we handled that" has to survive the record.
At 40 people, one departure can take a whole function's memory. Open customer and project threads stay on a list, not in someone's head.
Organizers get a recap minutes after each call: actions with owners and due dates, plus a conflict check. You get the pattern of open work, not more seat time.
Now Monday opens with the open gaps, not with hope that someone else caught them.
The Q3 lock was promised in last Tuesday's standup. Six days later, no owner and no file.
SOURCE · standup transcript Mar 3 · Priya Shah follow-up mail Mar 3, 9:14 a.m.The onboarding discount was reversed in Tuesday's meeting. Two reps quoted the old number this week.
SOURCE · sales meeting transcript Mar 3 · sent mail Mar 5 and Mar 6A key account's invoicing ask is four months old with no owner. Reply gap moved from 1.1 days to 3.6 days.
SOURCE · 12 threads, Feb 2 to Mar 8 · ask raised Dec 9, recurred Jan, Feb, MarNames and digest items are invented samples so you can see the shape of the report. Not a client result.
Microsoft 365, Google Workspace, or mixed. Email, meeting transcripts, and chat. Read-only. Mail keeps flowing as it does today.
It stands up in your environment. We never hold your data. Your record stays yours.
Unowned commitments, flipped decisions, stalled handoffs, aging customer asks, departing context. Cited or silent on every claim.
An owner note every Monday, plus recaps to meeting organizers. A human still sends every outbound.
Meeting organizers get a recap minutes after the call ends: highlights, minutes, and an action table with assigner, assignee, and due date, drawn from the transcript. A conflict check flags heated moments so the room can reset. Actions that never find an owner surface in Monday's digest. Optional meeting notes stay tied to that meeting only, which everyone in the room already witnessed.
The useful default at this size is the team, the job, and the change. Individual-level reporting is available only where leadership approves it in writing during setup. HR, legal, and compensation mail is excluded at the source.
A weekly note goes only to the person, then is deleted on the server. It is not an input to reviews. Managers cannot open it. Leadership sees anonymous aggregates only. Capacity building, not a manager dashboard.
You pay for who GroundTruth reads, not for headcount. You set the ingestion scope at setup. The invoice follows that list.
Microsoft 365, Google Workspace, or mixed. Legacy mail or transcript systems add wiring.
Delegated push updates are standard. IT-coordinated pull in your change window adds coordination.
Which sources we wire at setup, and how many systems sit behind them.
Charged only for people whose mail and chat GroundTruth may read. Scope is your call, in writing, at setup.
The digest lands on the owner's desk whether scope is 10 people or 100. The floor reflects that.
Optional. Weekly note to the person only, deleted on the server. No manager view. Pausable anytime.
Under 37 people in scope, the $1,500 floor is your number: whole-company coverage without per-seat math.
For comparison: a fractional chief of staff runs $4,000 to $8,000 per month and still is not in every customer or project thread.
You decide who sits in ingestion scope, and that list is the invoice. Expanding coverage to another department or office is a scope conversation, not a renegotiation. HR, legal, and compensation mail stay excluded at the source regardless of scope. GroundTruth deploys in your environment, on your Azure tenant; we never hold your data and your record stays yours. You bring your own LLM API keys: model usage bills directly from your provider to you, at their rates. We never mark up a token.